Privacy Policy for Pinar & Wagner Dental Office

Effective Date: 05-06-2026 

At Pinar & Wagner Dental Office ("we," "us," "our"), your privacy matters to us. This Privacy Policy explains how and why we collect, use, share, and protect your personal information when you visit our website, interact with our SMS messaging program, or receive services from our practice.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily share when:

  • You fill out a contact, appointment, or new patient form

  • You communicate with us via email, phone, SMS/text message, or web form

  • You provide your phone number and consent to receive text messages from us

  • You subscribe to any newsletters or updates

  • You leave a review or interact with us on social media

This may include your name, email address, phone number, date of birth, address, insurance information, dental and medical history, payment information, emergency contact, and any additional details you provide.

Why We Collect Your Information

We collect your information for the following reasons:

  • To schedule, confirm, reschedule, or remind you of your dental appointments

  • To provide dental care and maintain accurate patient records

  • To respond to your questions and requests

  • To send you SMS appointment reminders, marketing messages, and general two-way communication when you have opted in

  • To process payments and verify dental insurance benefits

  • To improve our services and website

  • To comply with legal, regulatory, and HIPAA obligations

Automatically Collected Data

When you visit our website, we may automatically collect non-personal data such as:

  • Your IP address

  • Browser type and device information

  • Operating system

  • Pages visited and time spent on the site

  • Referring website

  • General geographic location (city/region level)

This data helps us understand usage patterns and improve the website's performance and accessibility.

How We Use Your Information

We use the collected information to:

  • Respond to your inquiries and appointment requests

  • Provide dental care and patient services

  • Send appointment confirmations, reminders, and relevant communications via email, phone, or SMS

  • Process payments and submit insurance claims

  • Improve our services and website

  • Send marketing communications (with your consent, where required)

  • Ensure legal and regulatory compliance

  • Detect, prevent, and address fraud or security issues

SMS / Text Messaging

If you provide your phone number and opt in to our text messaging program, we use your number only to send you appointment-related messages, marketing communications, and general two-way communication from Pinar & Wagner Dental.

Consumer information is not shared with third parties for marketing purposes. We do not sell, rent, or share your phone number, SMS opt-in data, or any consent information with third parties for their marketing purposes.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand how visitors use our site. Cookies are small data files stored on your device.

We may use:

  • Essential cookies required for the website to function

  • Analytics cookies (such as Google Analytics) to understand how visitors interact with our site

  • Functional cookies to remember your preferences

You can choose to disable cookies in your browser settings, though some features of the website may not work properly as a result.

Third-Party Services

We may use trusted third-party service providers to help us operate our practice and website, including:

  • Appointment scheduling and patient communication platforms (e.g., Weave)

  • Website hosting and analytics

  • Email and SMS marketing services

  • Payment processors

  • Insurance verification services

  • Electronic health record (EHR) systems

These providers only access the information necessary to perform their services and are contractually required to keep your information confidential and secure.

Sharing Your Information

Your information may be shared only:

  • With trusted third-party service providers who assist with website operations, appointment scheduling, payment processing, or communication, and only to the extent necessary to provide those services to you

  • With your dental insurance carrier for claims processing and benefits verification

  • With other healthcare providers when coordinating your care, with your authorization

  • When legally required, such as in response to subpoenas, court orders, or other legal processes

  • To protect the rights, property, or safety of our patients, staff, or the public

We do not sell or rent your personal information, and we do not share consumer information with third parties for marketing purposes.

Data Security

We maintain physical, electronic, and administrative safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and staff training. However, no method of online transmission or electronic storage is completely secure. We encourage you to contact us directly for sensitive matters.

Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with our legal obligations (including dental record retention requirements under California law), resolve disputes, and enforce our agreements. Dental records are typically retained for at least 7 years after the last date of service, or longer if required by law.

HIPAA & Health Information

If you are a patient, your protected health information (PHI) is managed in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California health privacy laws, including the Confidentiality of Medical Information Act (CMIA). A full copy of our HIPAA Notice of Privacy Practices is available in our office or upon request.

Your Privacy Rights

You have the right to:

  • Access or request a copy of the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (where legally permitted)

  • Opt out of email marketing by using the unsubscribe link at the bottom of our communications

  • Opt out of SMS messages at any time by replying STOP to any text message you receive from us

  • Withdraw your consent at any time, where we rely on consent to process your information

California Resident Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and (if applicable) sell

  • The right to request deletion of your personal information

  • The right to correct inaccurate personal information

  • The right to opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising)

  • The right to limit the use and disclosure of sensitive personal information

  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below. We will verify your identity before responding to your request.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 online. For pediatric dental patients, we collect information from parents or legal guardians as part of providing dental care. If you believe we have collected information from a child under 13 online without parental consent, please contact us so we can remove it.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or insurance providers. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Accessibility

We are committed to making our website accessible to all users. If you experience any difficulty accessing our website or services, please contact us so we can assist you and improve accessibility.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, or if you'd like to access, update, or delete your information, please contact us:

  • Phone: (310) 659-1000

  • Email:hello@pinarwagner.com

  • Address: 8733 Beverly Blvd, Ste 202, West Hollywood, CA 90048